Data overload is the dominant reality of information technology.

Decision makers need knowledge, not data.

What turns data into knowledge is a reliable system for sorting masses of information, ensuring its integrity, classifying and sorting it to extract meaning and making the results quickly accessible in a way that supports real-world decision making.

The fact is, most organisations possess a surprising wealth of knowledge about their industry and their products, accumulated over many years by many people, and stored in a variety of ways.

The challenges are to preserve that knowledge and make it accessible in a meaningful way.

It’s about helping you find just that fact or document you can’t quite recall but you know is somewhere. It’s also about giving your newer people access to information they didn’t know their organisation knows.

And it’s about empowering your customers with the information they need to get more out of your products.

It can even help reduce services calls and speed up training of your staff.

Plaut have the experience and the tools to implement a system that meets the unique needs of your enterprise; that over time will grow to give you a greater reliability of decision making and a real competitive advantage.

Structured, semi-structured, unstructured

Knowledge in a company is typically stored at three levels of order:

• Structured data is ordered and searchable, in databases for example (data stored in SAP is primarily structured).
• Semistructured data is held in content and document management systems.
• Unstrucutured data includes word documents, web, email, multimedia and telephone conversations.

Tapping into all your company’s data

We use systems that can tap into all three levels of data structure. We can develop processes to ‘crawl’ your company’s data. For example, we may take a customer reference in SAP and automatically cross reference to any email or word document relating to that customer.

These systems use special logic, are highly intelligent and can learn.

We can help you to search and retrieve information across your whole company according to your specifications.

But it’s more than just search and retrieval. We work with very powerful tools that take you beyond that. They help you to manage more effectively, and to capture and harness the intellectual property of your whole organisation.

Contact us for an initial assessment.

For more information, check out some of the articles on Plaut’s own knowledge base.

Some tools and solutions we use to make best use of your company’s accumulated knowledge and intellectual property include:

• Fast
• Autonomy
• Interwoven
• Media Monitoring
• Non-structured data
• Enterprise search
• Document management