Our application management service is designed to help you nurture your system: to keep it up to date and working effectively.

Often, it makes sense for us to do this work for you. As the SAP environment grows ever more complex, it becomes more difficult for individual companies to maintain a team skilled right across the SAP landscape.

Plaut is able to offer you the benefits of a team with deep SAP skills and experience, developed over years of specialising in this platform.

We can step in where you find it difficult to maintain the skills.

By sharing our resources across a number of clients, we are often able to deliver these services more cost effectively than you can in-house.

Our application management service covers a number of areas, including:

• Regular management of a SAP function or application
• Ad hoc queries
• Minor enhancements
• Regular updates

For more information on our SAP Application Management and Support Solution offering, please click on the link below:

AM Capability Brief

Regular management of a SAP function or application

Some customers prefer us to run individual SAP components or processes for them. One example is BW data extraction and reporting, which we can do for you remotely.

Ad hoc queries

Plaut's aim is to solve any SAP problem for our Customers so that they can concentrate on their business.

For many Customers we are one of the teams that support their help desk operation. Plaut can step-in when an SAP problem is beyond the skills of the help desk.

Problems typically occur when applications are not used correctly or if there is a systems bug. Plaut can verify the problem, register it with SAP and establish a suitable fix.

Minor enhancements

We can make minor enhancements to SAP applications (we can make major enhancements, too, but these are managed by other Plaut teams). Typical enhancements include on-screen design and fields, and changes in report facilities.

Regular updates

SAP applications may have regular updates throughout the year. (We can help with upgrades, too, which are more extensive than updates.) Our team plans how to introduce the updates into your system. We test and implement them, and train the users, so they are aware of any changes that may affect them.

Our top priority here is to make sure that your business does not suffer in any way as a result of the changes.

ITIL: Our guarantee of quality services

The Information Technology Infrastructure Library (ITIL) is a best practice method for managing information technology processes.

We deliver all our services using ITIL compliant processes.

What this means for your business is that you can be confident we are taking into account the full range of impacts on your business of any work we do for you.

ITIL guides how we manage issues, incidents and problems. It guides our change management processes and how we interact with your help desk.

It starts right at the beginning of any work we do for you, with gaining approval to develop a change in your system. It flows through everything, including adequate testing, approval for implementation of changes and letting the organisation know what changes are going to occur.

ITIL ensures your business will not suffer as a result of any changes we make for you.

ITIL is an essential part of the way we do business. Without this rigorous approach, implementation of new systems (or changes to systems) can fail – and damage your business.

Shared resource centre

Our shared resource centre provides all the tools and processes to support your SAP system remotely. Ask us for more information.