Plaut’s highly skilled team work across industries, clients, and differing business needs to deliver SAP management services. Through outsourcing your application management to Plaut, you are able to optimise your business and cost outcomes through access to best-in-class experience and knowledge.
Business Optimisation Support Services (BOSS)
Plaut’s approach to Application Management is embodied by BOSS. Our proposition: We will deliver to you predictive Business Outcomes year-on-year through optimisation of your critical business processes. Plaut’s goal is to deliver year-on-year reduction to your Total Cost of Ownership (TCO).
Plaut’s approach is to develop a program of work for your approval, deliver each outcome through our standard project methods while managing the risk for each key outcome.
Transition Management – Minimise disruption to your business
Each business will be in at a different stage of the application management lifecycle ranging from the middle of an implementation project, or operating your SAP solution for some years. Plaut will plan the transition from current arrangements and deliver you to steady state underpinned by our goal of zero business disruption. Our focus is on knowledge capture and knowledge management. We will clearly document your processes and systems to ensure highly reliable Service Delivery.
Whether it be a full outsource arrangement or just some key functions, Plaut's aim is to solve any SAP problem for our Customers so that they can concentrate on their business.
Our Service is underpinned by standard processes based upon ITIL and SAP’s Application Management Lifecycle. ITIL guides how we manage issues, incidents and problems. It guides our change management processes and how we interact with your help desk. ITIL is an essential part of the way we do business. Without this rigorous approach, implementation of new systems and changes to systems can failand damage your business.
Service Optimisation Support Services
Plaut recognises the need for Service Support process, such as Incident Management, to mature over the lifecycle. Plaut’s approach to Optimising its Service Support processes goes through three phases: Standardisation, Business Alignment and Business Integration.
Business alignment sees Incidents, for example, managed by business process not by SAP module. Business Integration drives the Service to operate to Business Outcomes. For example, during the Standardisation Phase I, we will measure Incident Response and Resolution Rates. By Business Integration Phase, we are measuring and reporting on the availability and responsiveness of your key business processes.
Talk to Plaut today about how we can conduct an Assessment of your SAP Application Management and develop a Roadmap to optimise your Business Outcomes.