Customer Solutions

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Customer Solutions

The Supply Chain Customer Solutions Are:

  • Customer Strategy Assessment to focus on how to generate better value for your customers
  • Automation of sales and other customer touch points
  • SAP CRM ‘fit’ analysis and strategy road map
  • Business Value CRM, ensuring that business value is created by implementing CRM
  • CRM Performance Management to monitor and sustain your customer relevant KPIs

Customer Strategy Assessment

The Plaut approach to assessing and developing a supply chain customer strategy will enable you to gain a deeper understanding of your customers. We can help you to understand who your most profitable customers are and measure your customer retention. We will work with you to create:

  • Stronger customer focus and value-focused customer interactions
  • Higher customer satisfaction leading to increased customer retention and loyalty
  • Reduced costs of acquiring and retaining customers
  • Higher customer profitability

Business Value CRM Methodology

Many CRM implementations fail or do not deliver benefits, often not because of SAP/IT, but because there may be:

  • Unclear project objectives or no business case
  • Lack of clarity on how to measure the benefits and successes
  • Little or no business ownership
  • Poorly handled change management or marketing

Plaut works with our clients to create successful CRM implementation through developing a common, shared understanding of project objectives and goals.  We build a framework to measure business benefits with:

  • Focus on creating business value and a high degree of acceptance of the solution by all key stakeholders
  • Focus on business value and key success factors
  • High acceptance of solution by customers, partners and internal staff

Plaut has assisted many companies in finding the best suited solution for their needs. We can work with you through the whole process from strategic assessment to system implementation.

Performance Management

Creating high visibility of your supply chain enables you to understand how you are ranking against your competitors and to measure and improve your supply chain performance.

Plaut can help you to deliver better performance and efficiency through the supply chain. In turn, you will lower your operational costs and improve customer service – ultimately improving the profitability of your business.

Plaut has assisted many companies, in finding the best suited solution for their needs. We can work with you through the whole process from strategic assessment to system implementation.