• Integrity. Delivery.

At Plaut, we ensure that the way in which we deliver is supported by our core Plaut values of Commitment, Trust, Partnership, Experience and Passion. Our engagement with our customers results in credible and trusted advice and superior service because we:

• Are committed to a long term relationship with our customers
• Provide frank and honest advice in a timely manner
• Operate within our customer guidelines and values
• Declare any actual or potential conflict of interest
• Maintain client confidentiality at all times
• Recommend other service providers if it is in the client's best interest
• Believe in transparency in all that we do
• Provide access to consultants with appropriate industry and software experience.

To support this mutual element of trust, we have devised and implemented a powerful client engagement model whereby a senior PLAUT representative interacts with the client for the entire duration of the contract. This personalised relationship link with each client ensures that customer opportunities are maximised, issues are resolved and the trust philosophy is maintained at all times

• Optimise Customer Investments in SAP with Innovative Strategies to maximise ROI

ERP implementations are known to be complex to design and implement and involve a significant client investment. Our role as a trusted advisor to our clients is to assist them in realising the maximum potential of their investment, whilst maintaining simplicity of operation and ease of use. We do this through:

• Investing in experienced consultants who will work with our clients to understand their business needs
• Investing significant time and resources in keeping up to date with industry and technology trends to enable us to give our customers the right advice and options
• Providing solutions for our customers that fit their business needs and give clear benefit
• Ongoing initiatives.

Plaut has developed several initiatives designed to capitalize and leverage customer's investment, using strategic direction and innovative technological solutions including:

• Innovation sessions to match client requirements with the SAP Roadmap
• Unique solutions within the SAP Solution leveraging the BI functionality to provide focused management reporting; e.g. Sustainability Reporting
• Data Cleansing and Master Data matching technology to provide realtime master data management across multiple systems
• Integration of SAP within broader search management functionality to ensure complete coverage of information extracted from all data sources within an organisation;
  e.g. Across file directories, SAP, Lotus Notes.

• Risk Reduction

Plaut has developed a proven approach to manage implementation risk. This is achieved through:

• An established Project Management Office (PMO) that develops our Quality Assurance Processes and monitors the successful delivery of Services
• A number of consistent, repeatable business solutions which successfully deliver complex IT solutions through applying past experience to future implementations
• Being ISO 9001 certified and committed to having robust processes to manage our business.
• Focusing on delivering outcomes to meet and exceed customer expectations.